Dashboard / Reports
Sep 04, 2025
Tickets Created
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Resolved
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Avg First Response
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SLA Breaches
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Tickets Created vs Resolved
Daily totalsBy Status
ShareTickets by Category
VolumeBreaches by Priority
SLATop Agents
Resolution performance| Agent | Closed | Avg Resolution | CSAT |
|---|---|---|---|
| MMaryan | 48 | 10.6h | 4.6 |
| AAhmed | 42 | 12.4h | 4.4 |
| SSagal | 37 | 14.2h | 4.2 |
Slowest Categories
Avg resolution time| Category | Avg Resolution | Tickets |
|---|---|---|
| Network | 18.3h | 39 |
| Hardware | 15.9h | 44 |
| Software | 12.1h | 45 |