@extends('layouts.adminlte')

@section('title', $ticket->title)
@section('page-title', 'Ticket #' . $ticket->id)

@section('breadcrumb')
<li class="breadcrumb-item"><a href="{{ route('dashboard') }}">Dashboard</a></li>
<li class="breadcrumb-item"><a href="{{ route('tickets.index') }}">Ticket Management</a></li>
<li class="breadcrumb-item active">Ticket #{{ $ticket->id }}</li>
@endsection

@section('content')
<div class="row">
    <div class="col-md-8">
        <div class="card">
            <div class="card-header">
                <h3 class="card-title">{{ $ticket->title }}</h3>
                <div class="card-tools">
                    @if(auth()->user()->hasPermission('edit-tickets') || $ticket->user_id === auth()->id())
                    <a href="{{ route('tickets.edit', $ticket) }}" class="btn btn-primary btn-sm">
                        <i class="fas fa-edit"></i> Edit
                    </a>
                    @endif
                </div>
            </div>
            <div class="card-body">
                <div class="row mb-3">
                    <div class="col-md-3">
                        <strong>Status:</strong>
                        @switch($ticket->status)
                            @case('open')
                                <span class="badge badge-warning">Open</span>
                                @break
                            @case('in_progress')
                                <span class="badge badge-primary">In Progress</span>
                                @break
                            @case('resolved')
                                <span class="badge badge-success">Resolved</span>
                                @break
                            @case('closed')
                                <span class="badge badge-secondary">Closed</span>
                                @break
                        @endswitch
                    </div>
                    <div class="col-md-3">
                        <strong>Priority:</strong>
                        @switch($ticket->priority)
                            @case('urgent')
                                <span class="badge badge-danger">Urgent</span>
                                @break
                            @case('high')
                                <span class="badge badge-warning">High</span>
                                @break
                            @case('medium')
                                <span class="badge badge-primary">Medium</span>
                                @break
                            @case('low')
                                <span class="badge badge-success">Low</span>
                                @break
                        @endswitch
                    </div>
                    <div class="col-md-3">
                        <strong>Category:</strong>
                        <span class="badge badge-info">{{ ucfirst(str_replace('_', ' ', $ticket->category)) }}</span>
                    </div>
                    <div class="col-md-3">
                        <strong>Created:</strong>
                        {{ $ticket->created_at->format('M d, Y H:i') }}
                    </div>
                </div>

                <div class="mb-4">
                    <h6>Description:</h6>
                    <div class="border p-3 bg-light">
                        {{ $ticket->description }}
                    </div>
                </div>

                <div class="row">
                    <div class="col-md-6">
                        <div class="card bg-light">
                            <div class="card-body">
                                <h6><i class="fas fa-user"></i> Ticket Details</h6>
                                <div class="small">
                                    <div><strong>Created by:</strong> {{ $ticket->user->name }}</div>
                                    <div><strong>Email:</strong> {{ $ticket->user->email }}</div>
                                    @if($ticket->assignedTo)
                                        <div><strong>Assigned to:</strong> {{ $ticket->assignedTo->name }}</div>
                                    @endif
                                    @if($ticket->resolved_at)
                                        <div><strong>Resolved:</strong> {{ $ticket->resolved_at->format('M d, Y H:i') }}</div>
                                    @endif
                                </div>
                            </div>
                        </div>
                    </div>
                    <div class="col-md-6">
                        <div class="card bg-light">
                            <div class="card-body">
                                <h6><i class="fas fa-clock"></i> Timeline</h6>
                                <div class="small">
                                    <div><i class="fas fa-plus-circle text-success"></i> Created: {{ $ticket->created_at->format('M d, Y H:i') }}</div>
                                    @if($ticket->updated_at != $ticket->created_at)
                                        <div><i class="fas fa-edit text-warning"></i> Updated: {{ $ticket->updated_at->format('M d, Y H:i') }}</div>
                                    @endif
                                    @if($ticket->resolved_at)
                                        <div><i class="fas fa-check-circle text-success"></i> Resolved: {{ $ticket->resolved_at->format('M d, Y H:i') }}</div>
                                    @endif
                                </div>
                            </div>
                        </div>
                    </div>
                </div>
            </div>
            <div class="card-footer">
                <a href="{{ route('tickets.index') }}" class="btn btn-secondary">
                    <i class="fas fa-arrow-left"></i> Back to Tickets
                </a>
            </div>
        </div>
    </div>
    
    <div class="col-md-4">
        <div class="card">
            <div class="card-header">
                <h6><i class="fas fa-cogs"></i> Quick Actions</h6>
            </div>
            <div class="card-body">
                @if(auth()->user()->hasPermission('edit-tickets'))
                    <div class="d-grid gap-2">
                        @if($ticket->status === 'open')
                            <form action="{{ route('tickets.update', $ticket) }}" method="POST" class="d-inline">
                                @csrf
                                @method('PUT')
                                <input type="hidden" name="title" value="{{ $ticket->title }}">
                                <input type="hidden" name="description" value="{{ $ticket->description }}">
                                <input type="hidden" name="priority" value="{{ $ticket->priority }}">
                                <input type="hidden" name="category" value="{{ $ticket->category }}">
                                <input type="hidden" name="status" value="in_progress">
                                <input type="hidden" name="assigned_to" value="{{ $ticket->assigned_to }}">
                                <button type="submit" class="btn btn-warning btn-block">
                                    <i class="fas fa-play-circle"></i> Start Working
                                </button>
                            </form>
                        @endif
                        
                        @if($ticket->status === 'in_progress')
                            <form action="{{ route('tickets.update', $ticket) }}" method="POST" class="d-inline">
                                @csrf
                                @method('PUT')
                                <input type="hidden" name="title" value="{{ $ticket->title }}">
                                <input type="hidden" name="description" value="{{ $ticket->description }}">
                                <input type="hidden" name="priority" value="{{ $ticket->priority }}">
                                <input type="hidden" name="category" value="{{ $ticket->category }}">
                                <input type="hidden" name="status" value="resolved">
                                <input type="hidden" name="assigned_to" value="{{ $ticket->assigned_to }}">
                                <button type="submit" class="btn btn-success btn-block">
                                    <i class="fas fa-check-circle"></i> Mark as Resolved
                                </button>
                            </form>
                        @endif
                        
                        @if($ticket->status === 'resolved')
                            <form action="{{ route('tickets.update', $ticket) }}" method="POST" class="d-inline">
                                @csrf
                                @method('PUT')
                                <input type="hidden" name="title" value="{{ $ticket->title }}">
                                <input type="hidden" name="description" value="{{ $ticket->description }}">
                                <input type="hidden" name="priority" value="{{ $ticket->priority }}">
                                <input type="hidden" name="category" value="{{ $ticket->category }}">
                                <input type="hidden" name="status" value="closed">
                                <input type="hidden" name="assigned_to" value="{{ $ticket->assigned_to }}">
                                <button type="submit" class="btn btn-secondary btn-block">
                                    <i class="fas fa-times-circle"></i> Close Ticket
                                </button>
                            </form>
                        @endif
                    </div>
                @endif
            </div>
        </div>
    </div>
</div>
@endsection